Refund-Policy
Refund Policy
Introduction
At TripOn Tourism LLC, we are committed to delivering exceptional travel and tourism services while maintaining full transparency in our operations. This Refund Policy clearly outlines the conditions, procedures, and timelines under which refunds for our services are processed, ensuring clarity for customers and compliance for the company.
Scope of the Policy
This policy applies to all services offered by TripOn Tourism LLC, including but not limited to:
• Visa application and processing services
• Holiday packages (domestic and international)
• Hotel reservations
• Airline and transportation bookings
• Guided tours and excursions
• Customized travel itineraries
Refund Timeline
All eligible refunds will be processed within 30 to 45 working days from the date of official acknowledgment of the refund request.
• Working days exclude weekends, public holidays, and company-declared non-working days.
• This 30–45 day period allows sufficient time for internal verification, compliance checks, financial reconciliations, and coordination with third-party service providers (such as embassies, airlines, hotels, and banks).
• While some refunds may be completed earlier (closer to 30 days), TripOn Tourism LLC provides up to 45 working days to responsibly account for any operational or external delays.
General Conditions for Refunds
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Refund requests will only be processed when:
1. A formal refund request is submitted through official company channels (email or customer service desk).
2. Proof of payment and valid booking or service confirmation are provided.
3. Any applicable cancellation charges, administrative fees, or deductions from service providers are settled.
4. Accurate and verified bank account details are provided by the customer.
5. Service-Specific Conditions
• Visa Services: Fees paid directly to embassies, consulates, or government bodies are generally non-refundable, regardless of approval or rejection. However, TripOn Tourism LLC may refund its own service charges after internal review.
• Holiday Packages, Hotels, Flights, and Transportation: Refunds depend on the cancellation policies of airlines, hotels, and third-party service providers. Cancellation charges apply as per the booking terms agreed upon.
• Customized Services: For tailor-made itineraries, refunds will be considered on a case-by-case basis, depending on supplier terms and costs already incurred.
6. Method of Refund
• All refunds will be processed only via bank transfer to the customer’s verified bank account.
• No cash refunds will be issued under any circumstances.
• Written confirmation will be provided once the refund is processed.
7. Company’s Rights & Disclaimers
• TripOn Tourism LLC reserves the right to withhold or delay refunds if the request is incomplete, fraudulent, disputed, or under legal review.
• The company is not liable for delays caused by external entities such as airlines, hotels, embassies, consulates, or banks.
• Customers are responsible for providing accurate information. Any incorrect details may result in delays for which the company is not responsible.
8. Customer Support
For inquiries or clarifications regarding this Refund Policy, please contact us at:
• Email: infotripontourism@gmail.com
Our support team is always ready to assist with refund-related matters.
9. Final Statement
This Refund Policy reflects the commitment of TripOn Tourism LLC to customer satisfaction, professionalism, and compliance. By clearly stating a refund timeline of 30 to 45 working days, we provide both flexibility and security—ensuring refunds are processed responsibly while protecting our operations and partnerships.